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I won $53 million last week.
That got your attention. Not really, but I did buy a ticket in the Oz Lotto draw in anticipation of winning $106 million - I would have been happy to settle for half - and nearly won when I got three numbers right, right? My $5 syndicated ticket returning the princely sum of 88 cents. Awesome!
Returning to collect my winnings, I slipped into the supermarket whereupon checking out I was greeted with "How’z ya day been"? "Fine thanks", "Awesome"! Gloop, gloop, gloop goes the scanner. "Whatchya doin’ on the weekend"? "I’m not quite sure yet". "Awesome - that’ll be $126.53, cash or card"? "Card please". "Awesome - savings, cheque or credit"? "Credit please". "Awesome - pin or sign"? "Sign please". "Awesome" Kahshing! "Have a nice day". "I’m sorry"? "Have a nice day". "Oh I’m sorry, I thought you said Ahmadinejad had just announced massive electoral fraud and declared himself unfit to lead the Iranian people". "Who"? "You know, Armour-dinner-jacket, the Iranian president, the captain of Iran". And finally, when the reels had stopped spinning, "Is he a soccer player"? (Please note: the actual conversation ended at the first "have a nice day", the rest of the paragraph I simply fantasized about).
However, the most infuriating part of this exchange was not the pattern engagement, or the lack of general knowledge, but rather the inappropriate and incessant use of the adjective ’awesome’ in response to everything I said, which clearly wasn’t. My 40 year old physiotherapist does the same thing, referring to everything as "gold", as in "that’s gold" and, even more disturbingly, he does this when he’s touching me! "What’s gold? Where? If it’s on me it’s mine"! Does he have the Midas touch or is he just obsessed with becoming Goldfinger?
The Iron Maiden of British politics, Margaret Thatcher, once said "home is where you come to when you have nothing to do". As Prime Minister of Great Britain, she may have personally won the Falklands War but did she win the hearts and minds of those closest to her? In direct contradiction, Harold B Lee, the eleventh president of The Church of Jesus Christ of Latter-day Saints once said "the most important work you and I will ever do will be within the walls of our own homes".
Social anthropologists argue that the strength of "social structure" is dependent upon the strength of relationships among social roles (e.g. husband and wife, or parent and child) and social institutions (e.g. religion, economy, and politics). In much the same way as it is essential that we don’t leave the nurturing of our children entirely to the formalized education system, business owners and managers, who aspire to create a familial culture within their workforce, need to take on a parental role in the development of the "youngest’" or more "inexperienced" members of their team.
Nurturing, developing and supporting staff so that they truly understand their "role" and "value" to the organisation, means giving of your time to impart knowledge and expertise, observing their performance and providing feedback.
Only then will you know how awesome your staff really are.
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Gary Hatwell
Executive Chairman
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