Disability Employment Services (DES) Participant David is on the road to recovery, thanks to the selfless support of our Disability Employment Consultant, Ruby.
Over the past 12 months, Ruby has been working with David through DES. Recently, David began experiencing a significant decline in his memory, frequently forgetting appointments, becoming disoriented mid-conversation, and struggling to remember basic tasks like using his phone.
Initially, support for David was hard to come by, with his GP reassuring him there was nothing to worry about. However, as David’s symptoms started to increase, Ruby reached out directly to his doctor via email to advocate for a deeper medical investigation. After a follow-up, David was finally booked in for a cognitive assessment.
Unfortunately, the process was far from smooth. When David received a referral for specialist assessment, it contained minimal information, and he was placed on a 12-month waitlist, a timeline that was simply not an option.
While speaking with David, Ruby discovered that his sister, who lived nearby and had a nursing background, could be a valuable support. Recognising the urgency, and with David’s consent, Ruby reached out. His sister quickly arranged a same-day GP appointment, which led to the discovery of two underlying health conditions.
While the diagnoses are serious, the intervention came just in time. David is now on the pathway toward a formal diagnosis and his sister is actively involved in coordinating his care, treatment and support.
Without intervention, David’s condition could have remained undiagnosed and untreated. Thanks to Ruby’s persistent advocacy, collaboration, and compassionate action, David now has critical medical oversight and family support in place!
David’s story powerfully demonstrates the vital role of proactive support and persistence in our work. It highlights how advocacy can change, and in some cases, save lives.